Consumer Protection Department

Frequently Asked Questions (FAQs)  

  1. Who may lodge a complaint with the Commission?

Any person who believes that he/she has been unfairly treated by any trader. Consumers are advised to try and resolve any dispute regarding their rights as consumers with the trader before they approach the Commission.

  1. Who is a Consumer?

A consumer is defined in terms of the Competition Act in Section (2) to include any person:

(a) who purchases or offers to purchase goods, otherwise than for the purpose of resale, but does not include a person who purchases any goods for the purpose of using them in the production and manufacture of any other goods or articles for sale;

(b) to whom a service is rendered;

  1. What are consumer rights?

The right to complain against any business at the Competition Commission where there is a dispute about an items sold or exchanged. This right means that a consumer has the right to speak out even where the consumer suspects that there is unfair consumer treatment.

  1. How much does it cost to open a consumer case?

It is free. The Eswatini Competition Commission is a government parastatal which does not charge consumers for the assistance with complaints.

  1. How long does it take to resolve a complaint?

Cases differ. The ones where the matter is resolved amicably, take about 2 weeks, and the rest anywhere within 90 working days.

  1. How do I register a complaint?  

To lodge a complaint, fill in the Complaint form and email it to, Call 2404 0111/ 0421. Visit us at our offices: Golf Course Park, Eveni, Mbabane, just off the traffic circle, Write to us at: Eswatini Competition Commission P.O. Box 1976, MBABANE Eswatini, H100