Consumer Protection Department
Frequently Asked Questions (FAQs)
- Who may lodge a complaint with the Commission?
Any person who believes that he/she has been unfairly treated by any trader. Consumers are advised to try and resolve any dispute regarding their rights as consumers with the trader before they approach the Commission.
- Who is a Consumer?
A consumer is defined in terms of the Competition Act in Section (2) to include any person:
(a) who purchases or offers to purchase goods, otherwise than for the purpose of resale, but does not include a person who purchases any goods for the purpose of using them in the production and manufacture of any other goods or articles for sale;
(b) to whom a service is rendered;
- What are consumer rights?
The right to complain against any business at the Competition Commission where there is a dispute about an items sold or exchanged. This right means that a consumer has the right to speak out even where the consumer suspects that there is unfair consumer treatment.
- How much does it cost to open a consumer case?
It is free. The Eswatini Competition Commission is a government parastatal which does not charge consumers for the assistance with complaints.
- How long does it take to resolve a complaint?
Cases differ. The ones where the matter is resolved amicably, take about 2 weeks, and the rest anywhere within 90 working days.
- How do I register a complaint?
To lodge a complaint, fill in the Complaint form and email it to firstname.lastname@example.org, Call 2404 0111/ 0421. Visit us at our offices: Golf Course Park, Eveni, Mbabane, just off the traffic circle, Write to us at: Eswatini Competition Commission P.O. Box 1976, MBABANE Eswatini, H100